TERMS OF USE
Last update: 22.04.2025.
Welcome to the Karmell Atelier website! These Terms of Use (“Terms”) are part of our Privacy policies which you can find at:
https://karmellatelier.hr/politika-privatnosti/.
Please read these Terms carefully because by using our services you acknowledge that you have read, understood and accepted them. If you do not agree with any part of these Terms, please do not use our services.
Your continued use of our services will be deemed as your acceptance of these Terms.
1. WHO WE ARE
We are Karmell Atelier (we operate as Carmel, OIB: 90403261946), a company registered in Zagreb at Tomašićeva 6. We provide services and products through our website, including the sale of products and all other related services (hereinafter referred to as the “Services”).
2. USE OF SERVICES
By using our Services, you agree to comply with these Terms and all applicable laws and regulations. You may not:
Systematically download data or content from our Services to create collections, databases or directories without our written permission.
Use automated data collection tools (bots, scripts, data mining, robots, etc.).
Unauthorized use of the Services to send unsolicited messages (spam) or to create user accounts by automated means.
Bypass or interfere with the security features of the Services.
Act with the intent to defraud, deceive, or misrepresent, including attempting to steal other users' account information.
Decompile, disassemble, or reverse engineer any part of the software of our Services, except as permitted by law.
Upload or transmit viruses, malicious code, spyware, information gathering mechanisms without our knowledge or any other harmful material.
Excessively load the network, interfere with the operation of the Services, or engage in framing or unauthorized linking to the Services.
Harass, threaten or intimidate our employees, agents or other users.
Use the Services to compete with us or use them for your own commercial purposes without our express permission.
3. CONSEQUENCES OF VIOLATION
If you violate these Terms, we reserve the right to take necessary measures, including:
Issuing warnings.
Temporary or permanent suspension of your access to our Services.
Termination of your user account (if any).
Initiating legal proceedings or reporting to the competent authorities in the event of a serious violation or threat to public safety.
We do not assume responsibility for the consequences of any actions taken due to your violation of these Terms.
4. RETURN OF GOODS
You have the right to return the product within 8 days from receipt of package, under the following conditions:
The goods are damaged (and the damage did not occur during transport).
The goods have expired.
For returns, please contact us first at the contact details below.
5. PAYMENT METHODS
The following payment methods are available on the webshop:
Visa
MasterCard
Maestro
Bank transfer
When selecting bank transfer, please enter after ordering order number as reference in your bank account.
6. CONTACT
If you have any questions regarding these Terms of Use, you can contact us at:
📧 E-mail: karmellatelier@gmail.com
📬 Address: Karmell, Tomašićeva 6, 10000 Zagreb, Croatia
Thank you for using Karmell Atelier! 🖤